Values Management

We provide high-quality services that are tailored to our customers’ requirements. Flexible, customer-oriented processes and a large portfolio of services are what define us. We consistently uphold our corporate standards of quality while complying with all legal and airport-specific safety requirements.

Our company is characterized by cultural diversity. We actively oppose all kinds of discrimination and harassment. Our positive, harmonious working climate is marked above all by collegial, mutually respectful conduct on the part of our employees.

We are committed to ensuring our employees’ safety and health. We continually monitor their occupational safety and do everything in our power to prevent all identifiable hazards. We therefore rigorously comply, without allowing any exceptions, with all valid legal and airport-specific safety requirements and regulations.

Above and beyond this, we strive to minimize the environmental impact of our business activities. We are responsible and thrifty in the use of office and packaging materials and ensure environmentally compatible disposal of waste in order to conserve natural resources.

Our policy is to promote and practice fair competition. Even when we are competing fiercely with other market players, we always act fairly and within the bounds of the law. We therefore reject all business practices that aim to obtain a business advantage unfairly or in violation of the legislation regulating competition.

We respect the rights of our customers, business partners, and employees with regard to personal data and take appropriate steps to ensure that such data are captured, processed, and used exclusively for business purposes and in strict compliance with the applicable regulations.

For us it is a matter of course to observe all national, foreign, and international laws and regulations that apply to our business activities. We conduct our processes and business activities in a transparent manner and do not accept any conduct that would cast doubt on or jeopardize our integrity.

It is our policy to conduct our business fairly and honestly. In keeping with this principle, we refuse to grant or accept any gifts, benefits, invitations, or other favors in return for our services. The only exception is gifts that correspond to commonly accepted practice and are not given in expectation of or in return for preferential treatment or in violation of legal or internal requirements or rules.