Customer Service Center

Our customers expect trouble-free cooperation on all levels. Our customer service center is the spot were all communication is concentrated and thus efficiently organized, giving contact to a person that coordinates customer contact through all areas of the company.

Customer contact

• Support with all kinds of queries
• Coordinationand response of operational customer queries
• Measuring and evaluation of handling quality
• Follow-up of results with the customer
• Internal forwarding of relevant handling information of the customer
• Information of customer about progress of handling process

We call this function "spider in the web", as it carries the responsibility to solve all customer queries promptly and to the utmost satisfaction.

Every customer has his or her "own" contact at the customer service center with who he can discuss  all questions regarding quality or individual time standards for import and export shipments. This contact person is responsible for the quality and efficiency of the handling process on all levels and that all agreed standards are adhered to.